CX 101

Leveraging Customer Experience to be customer- and human-centric

What's included?

  • 8 ~9-minute Lessons
  • Reflection Questions
  • Reinforcement Quizzes
  • Real-World Examples
  • Course Completion certificate

Insights for Everyone

These materials are designed for everyone, no matter your role or experience. Use these building blocks to improve your understanding of Customer Experience.

Tools to Start a Dialogue

As you learn, you’re prompted to think about your circumstances. Use these tools to start a discussion with others as to why and how CX can make a difference. 
Don't hesitate

Take your CX expertise to the
next level!

We Are Here To Help

Connect with the CXMA team to request information or discuss your CX education and training needs.

E-mail address
Write your message here
Thank you!